Returns & Exchanges
About order cancellation
Only orders with the status of the order "confirmed payment" or "preparing for shipping" are possible.
If you would like to cancel your order, please contact us by email.
About exchanges and returns
Due to the characteristics of overseas delivery products, we may not be able to accept exchanges or returns at your convenience, so please contact us in advance.
In addition, when exchanging or returning goods due to customer's convenience, the customer is responsible for the round-trip overseas shipping fee, customs duty, value-added tax, etc., so please be careful when ordering.
- Exchange and return address
- 33-3, Nokchon-ro 199beon-gil, Hwado-eup, Namyangju-si, Gyeonggi-do, Republic of Korea
- Zip code: 12187
Products that can be exchanged or returned
Items within 7 days of receiving the item
Items that have not been worn, washed, processed or corrected and are tagged
Items sent incorrectly
Defective or damaged items that arrived
When prior consultation with the mail-order site has been completed in the exchange and refund procedures
Products that cannot be exchanged or returned
Products that have been scratched or damaged by the customer
When the package is opened or damaged and the commercial value is lost.
When the commercial value is significantly reduced due to used or partial consumption
When the product value is significantly reduced to the extent that it cannot be resold over time
When the packaging of products that can be duplicated is damaged
If you have not completed the exchange and return procedures for the mail order site
(Please contact us by email for details.)
If you would like to return the product, please contact "Inquiry" by phone or email first. Please refer to the [Return Procedure] below and complete the procedure.
1) Within 7 days from the date of receipt of the product, attach an image that can prove that it is defective (whole product image and enlarged image of the defect), along with information such as order number, misdelivery / defective product number, refund reason, etc. Please send it by e-mail.
2) Once the return request is accepted, we will contact you separately later.
3) When returning the product, please include a memo with the order number, customer name, and member ID in the package (box, vinyl packaging, etc.).
Please note that we will not be able to process returns or refunds if the product is returned without procedures such as return application or application acceptance.
The shipping fee for returning the product will be processed due to the reason for the return.
Customers are responsible for the return shipping fee in case of customer's convenience such as change of heart, size exchange, etc.
We will bear the return shipping fee in case of misdelivery, defective products, etc.